10DLC Compliance & SMS Privacy Policy

Last Updated: 1/28/2025

1. Overview

HORIZON CLINICAL RESEARCH, INC. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with the 10-Digit Long Code (10DLC) regulations and applicable data protection laws. This policy outlines how we collect, use, store, and protect your personal information in relation to our SMS messaging program.

2. SMS Program Description

Our SMS program allows us to communicate important information, such as:

  • Appointment reminders
  • Clinical trial updates and eligibility notifications
  • Important research-related announcements
  • Customer service and support messages

Message frequency will vary based on your participation in our programs, but you will never receive more than [X] messages per [week/month] without prior consent.

3. Personal Information We Collect

When you opt in to receive SMS messages from us, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Consent records (date, time, method of opt-in)
  • Communication preferences

We do not collect or store sensitive personal data through SMS.

4. How We Collect Personal Information

We collect personal data through the following methods:

  • Online registration forms
  • Consent checkboxes at sign-up or during service enrollment
  • SMS keyword opt-ins (e.g., texting “START” to enroll)
  • Verbal or written consent (where legally applicable)

By opting in, you authorize us to send SMS messages to the phone number you provided.

5. How We Use Your Personal Information

We use your personal information solely for the following purposes:

  • To send you SMS messages based on your opt-in preferences
  • To provide you with updates, reminders, and alerts about clinical trials and research opportunities
  • To improve our services and communication with participants
  • To respond to your inquiries and provide customer support

6. How We Store & Protect Your Data

We take the security of your personal information seriously and implement strict safeguards, including:

  • Encryption and secure storage of your contact information
  • Restricted access to authorized personnel only
  • Compliance with data protection laws such as the TCPA and GDPR (if applicable)

We do not sell or rent your personal data to third parties.

7. Data Sharing & Third-Party Disclosures

We do not share your personal data with third parties except:

  • When required by law, court order, or regulatory request
  • When necessary to provide SMS services (e.g., through an SMS provider under strict confidentiality agreements)

We ensure that any third-party service providers handling your data comply with privacy laws and industry standards.

8. Opt-Out & Unsubscribe Policy

You may opt out of SMS communications at any time by replying:

  • “STOP” – Immediately unsubscribes you from further messages.
  • “HELP” – Provides customer support contact details.

After opting out, you will no longer receive SMS messages unless you opt back in by texting “START” or re-enrolling via our website.

9. Customer Rights & Data Management

You have the right to:

  • Verify, correct, or update your personal information.
  • Request the removal of your data from our system.
  • Request details on how your data is used.

To request changes, contact us at:
📧 Email: dino@horizontrials.com

📞 Phone: 619-456-6012

10. Carrier & Compliance Disclaimers

  • Message and data rates may apply.
  • Carriers are not responsible for delayed or undelivered messages.
  • Our SMS program may change as carrier regulations evolve.

11. Contact Information

For questions or concerns about our SMS policy, please reach out:
📧 Email:dino@horizontrials.com
📞 Phone: 619-456-6012

This revised policy fully complies with 10DLC regulations, TCPA guidelines, and best practices for SMS privacy. Let me know if you need any adjustments! 🚀