Privacy Policy

Effective Date: 1/1/25

Horizon Clinical Research, Inc. (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect We may collect personal information that you provide to us directly, such as your name, email address, phone number, communication preferences, and any other details you submit through our website.  We do not collect or store sensitive personal data through SMS Messaging.

We may also collect non-personal information, such as browser type, IP address, and cookies, to enhance your experience on our website.

2.  How we collect personal information

We collect personal data through the following methods:

  • Online registration forms
  • Consent checkboxes at sign-up or during service enrollment
  • SMS keyword opt-ins (e.g., texting START to enroll)
  • Verbal or written consent (where legally applicable)

By opting in, you authorize us to send SMS messages to the phone number you provided.

3. How We Use Your Information We use your information to:

  • Respond to inquiries and provide customer support;
  • To send you SMS messages based on your opt-in preferences
  • Improve our website and services;
  • Comply with legal obligations;
  • Send you relevant updates, if opted-in.
  • To respond to your inquiries and provide customer support

4. How We Store & Protect Your Data
We take the security of your personal information seriously and implement strict safeguards, including:

  • Encryption and secure storage of your contact information
  • Restricted access to authorized personnel only
  • Compliance with data protection laws such as the TCPA and GDPR (if applicable)

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted service providers who assist us in operating our website, provided they agree to keep your information confidential.

6. Opt-Out & Unsubscribe Policy
You may opt out of SMS communications at any time by replying:

  • STOP – Immediately unsubscribes you from further messages.
  • HELP – Provides customer support contact details.

After opting out, you will no longer receive SMS messages unless you opt back in by texting START or re-enrolling via our website.  You will receive the opt-out message stating ‘You have unsubscribed from Horizon Clinical Research.  No further messages will be sent’

7.  HELP Instructions

  • You may receive help by replying ‘HELP’ or contact us directly by phone at 619-456-6012 or by email via info@horizontrials.com.

8.  Message frequency disclosure

  • Once you have opted-in for messaging, we will never send group texts.  SMS messaging is used for direct contact between our staff and yourself.
  • The frequency of messages will vary based on the study you have selected, the frequency of visits, and the complexity of the message being communicated.

9. Examples of SMS Messages you may receive:

  • Opt-In/Confirmation Message
    • Thank you for opting in to receive text reminders from Horizon Clinical Research, Inc.
      Message frequency will vary.
      Reply HELP for help, STOP to cancel.
      Msg & Data rates may apply.
      Privacy Policy: https://www.horizontrials.com/privacy-policy
  • STOP/Opt-Out Message
    • Horizon Clinical Research, Inc.: You have unsubscribed and will receive no further messages.
  • HELP Message
    • Horizon Clinical Research, Inc. Support:
      For help, call 1-619-456-6012 or email info@horizontrials.com.
      Reply STOP to cancel.
  • Message and data rates may apply.
  • Carriers are not responsible for delayed or undelivered messages.
  • Our SMS program may change as carrier regulations evolve.

12. Carrier & Compliance Disclaimers

  • Message and data rates may apply.
  • Your mobile carrier may charge fees for text messages, especially if you do not have an unlimited texting or data plan
  • Carriers are not responsible for delayed or undelivered messages.
  • Our SMS program may change as carrier regulations evolve.

4. Cookies and Tracking Technologies Our website may use cookies to enhance user experience. You can set your browser to refuse cookies, but some features of the website may not function properly.

5. Data Security We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights You have the right to:

  • Access, update, or delete your personal information;
  • Opt-out of marketing communications;
  • Request information about how your data is processed.

To exercise these rights, please contact us at the details below.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Policy We may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes.

9. Contact Information If you have any questions about this Privacy Policy, please contact us at:

Horizon Clinical Research, Inc. 5565 Grossmont Center Drive Suite 3-259 La Mesa, CA 91942

619-456-6012